Terms of Service

Effective date: 12 October 2026 · Version 2026-10-12

1. Acceptance of these terms

These Terms of Service ("Terms") govern your use of the Luxe Meds website, your customer account, and any order you place with us. By creating an account, placing an order, or otherwise using this website, you confirm that you have read and accept these Terms. If you do not accept them, please do not use the website or place an order.

Our Privacy Policy explains how we handle your personal information and forms part of these Terms.

2. Customer accounts

  • You may create an account with a valid e-mail address and a password of at least 10 characters. You may also place an order as a guest without an account.
  • You are responsible for keeping your password confidential and for all activity that happens under your account. Passwords are stored only as secure one-way hashes; we can never see your password.
  • You must provide accurate, current information for your name, contact details and delivery address, and keep it up to date.
  • Sign-in sessions expire automatically after a period of inactivity, and changing your password signs out your other devices.
  • You must be legally able to enter into a contract in your jurisdiction to place an order.

3. Prohibited activity

To keep the shop fair and safe for everyone, the following are not allowed:

  • Submitting fake, coordinated or abusive reviews (including "review bombing"), or manipulating ratings.
  • Claiming the "Verified Purchase" badge on a review without having bought the product, or attaching an order that is not yours to your review.
  • Order bombing — repeatedly submitting orders intended to disrupt, harass or overwhelm the shop or its staff.
  • Repeated vulgar, abusive or threatening language in reviews, order notes, customisation notes or messages.
  • Attempting to access other customers' accounts or orders, or any other malicious activity that disrupts or abuses the website.
  • Uploading unlawful, harmful or infringing content through review photos, custom logos or order notes.
  • Interfering with the website's security, trying to bypass rate limits, or probing the site without permission.
  • Reselling, scraping or reproducing the website's content or catalogue at scale.

A genuine negative review or a normal order is, of course, perfectly acceptable — these rules target abusive behaviour, not opinions or ordinary purchases.

4. Orders, pricing, colours, availability and confirmation

  • Prices are shown in Pakistani Rupees (Rs.) and include any discount shown at the time of ordering.
  • An order confirmation page and an order number are generated when your order is submitted. Your order enters our fulfilment workflow only after your payment is verified (see section 5).
  • Colours may vary slightly between screens and finished garments. Product photos — including colour-specific galleries — are a close representation, not a guarantee of an exact shade.
  • All items are subject to availability. If something you ordered becomes unavailable, we will contact you about it.
  • We may refuse or cancel an order where these Terms are breached (for example abusive or clearly fraudulent orders).

5. Payment before dispatch

  • Payment must be completed and verified by our team before an order is dispatched. Orders move through these statuses: Payment Pending → Payment Screenshot Submitted → Payment Under Verification → Payment Verified → Order Processing → Shipped → Delivered.
  • You pay by transferring the order total to one of the payment methods listed at checkout (bank transfer or mobile-wallet transfer), then uploading a screenshot of the payment as proof.
  • An order is never treated as paid on the strength of a browser-submitted message alone: the payment status is confirmed on our backend by our team reviewing your submitted proof.
  • Until payment is verified, your order remains unpaid and is not eligible for dispatch.

6. Unpaid orders deleted after 48 hours

  • You have 48 hours from the time you place an order to upload your payment screenshot. If the order is still unpaid and no screenshot has been uploaded when that window closes, the order is deleted permanently.
  • Deletion removes the order, its items and any file you uploaded for it (the payment screenshot and any custom-order logo) from our systems. It cannot be undone and the order cannot be restored — so please upload your screenshot within the window, or contact us on WhatsApp if you have paid but cannot find the upload button.
  • Before any deletion, the payment status is re-checked on our backend. Orders whose payment is submitted, under verification, delayed, or cannot be confirmed are not deleted — the system defers and retries instead.
  • Only genuinely unpaid orders are affected. Paid, shipped, delivered and cancelled orders are never deleted by this process.
  • Your customer account, the products themselves and every other order are never affected by this process. Our own record of the deletion (the order number, the reason and the time) is kept in our internal cleanup log so we can always answer questions about it.

7. Delivery by courier

  • Orders are delivered by a courier service that covers your delivery address. The courier used depends on where you are.
  • You can follow your order's status on the Track Order page, and in your account when you are signed in. Step-by-step tracking details are shown where available.
  • Delivery charges, if any, are shown at checkout before you place the order.
  • We do not name a specific courier, fee or delivery timeframe here unless it has been confirmed for your order at the time of ordering.

8. Refunds and exchanges within 7 days of delivery

  • You may request a refund or an exchange within 7 days from the date your order is delivered.
  • The deadline is calculated from the recorded delivery date of your order, which you can see on your order page in your account.
  • Requests are submitted from your account on the relevant order page. Every request is reviewed by our team — submitting one does not automatically approve it, and we will contact you about the outcome.
  • If we cannot verify the delivery date of an order (for example, an older order recorded before delivery dates were tracked), please contact us on WhatsApp and we will look into it rather than assuming a date.
  • Conditions for returning items — who pays return shipping, how and when refunds are paid — are being finalised by the business and will be published on this page and confirmed with you before they apply. Nothing here limits your statutory rights.
  • Step-by-step instructions and the answers to the questions we are asked most are on our Returns & Exchanges page.

9. Customisation

  • Custom scrubs can only be customised through the options the website actually offers: product category and who it is for (men/women), the available fabrics, the available colours, the available sizes (XS–XL), the available designs, your logo upload and your notes.
  • Every selection is validated when you place the order and is shown to our team exactly as you chose it. We cannot accept requests for options that are not offered on the website (for example sizes, fabrics or features outside the catalogue).
  • Prices for custom items are calculated from the base price plus any design or fabric supplements shown on the page, and are confirmed when you check out.
  • You confirm that any logo or image you upload is yours to use, and that the text you provide is lawful.

10. Account suspension and termination

  • We may temporarily suspend an account while we investigate suspicious or abusive activity, and we may restore it if the investigation finds nothing wrong.
  • We may suspend or terminate an account that is used for the prohibited activities in section 3, or for other demonstrable malicious activity that disrupts or abuses the website.
  • When an account is suspended, its sign-in sessions are ended immediately. You can still contact us to ask about the decision.
  • We may permanently delete an account where justified. On deletion, we anonymise or remove personal information, while keeping records we must retain for accounting, legal, fraud-prevention or operational purposes (for example order and payment records required by tax rules).
  • Where an investigation is still open, we prefer temporary suspension over deletion.

11. Intellectual property and acceptable use

  • All website content — including text, photographs, product images, logos, designs, page layouts and code — belongs to Luxe Meds or its licensors and is protected by intellectual-property law.
  • You may view and use the website for personal shopping. You may not copy, republish, resell or exploit any content without our written permission.
  • Trademarks, brand names and product names shown on the site may not be used in a way that suggests affiliation without consent.

12. Disclaimers and limitations

  • The website is provided on an "as is" and "as available" basis. We work to keep it accurate and available, but cannot guarantee uninterrupted or error-free access.
  • To the maximum extent permitted by law, we are not liable for indirect, incidental or consequential losses arising from use of the website. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including your statutory consumer rights.
  • Product images and colours are representations; slight variations from screen to finished garment may occur (section 4).

13. Changes to these terms

  • We may update these Terms from time to time. The current version and effective date are always shown at the top of this page.
  • When you create an account or place an order, the version you accepted at that time is recorded, so we can show which version applied to you.
  • Continued use of the website after an update means you accept the revised Terms. If you do not agree, please stop using the website.

14. Contact

Questions about these Terms, your order or an account decision?
WhatsApp: +923254157498
Instagram: luxemedscrubpk

Related: Privacy Policy · Track your order